Terms & Conditions

Last updated: 14th July 2026

Welcome to Neli & Co. These Terms & Conditions explain the terms that apply when you visit our website, purchase our products, or interact with us online.

We believe in being transparent, responsible, and fair — and these Terms are designed to make sure you understand how our website and services work, as well as your rights as a customer.

By using our website or placing an order with us, you agree to these Terms.

1. Who We Are

Neli & Co is operated by Neli Products SA (Pty) Ltd registration number [2026/213002/07, with its registered/physical address at: Unit 120, Block D, Millennium Business `Park, Edison Way, Century City, Cape Town, Western Cape, 7441

You can contact us at:

Email: customercare@neliandco.com

Neli & Co is currently not registered for VAT. Should we become required to register for VAT under South African law, our pricing and invoicing will be updated accordingly.

2. Our Products & Pricing

We take great care to ensure that our product descriptions, images, and pricing are accurate and up to date.

All prices displayed on our website are in South African Rand (ZAR) and include all applicable charges unless otherwise stated.

While we aim to avoid errors, mistakes may occasionally occur. If we identify an incorrect price or product description after you have placed an order, we will contact you before processing your order and provide the option to proceed at the corrected price or cancel the order for a full refund.

We reserve the right to update prices, product availability, or product information at any time. Any changes will not affect orders that have already been confirmed.

3. Orders & Payment

When you place an order through our website, you are making an offer to purchase our products. Your order will be accepted once payment has been successfully processed and we have confirmed your order.

We reserve the right to decline or cancel an order in circumstances including (but not limited to):

• Products being unavailable;

• Suspected fraudulent activity;

• Incorrect pricing due to an error; or

• Other circumstances where we are unable to fulfil the order.

Payments are securely processed through Stripe, our third-party payment provider. Neli & Co does not store your full payment card details. Your payment information is handled in accordance with Stripe’s own terms and privacy practices.

4. Delivery

We currently deliver within South Africa only.

We want your Neli & Co products to arrive safely and efficiently. Delivery costs, estimated timeframes, and further details are explained in our Shipping Policy, which forms part of these Terms.

Please ensure that your delivery details are correct when placing your order. We cannot be responsible for delays or additional delivery costs caused by incorrect information provided by the customer.

5. Returns & Refunds

We want you to feel confident purchasing from Neli & Co.

Returns, exchanges, and refunds are handled in accordance with our Returns & Refund Policy, which forms part of these Terms and complies with your rights under the Consumer Protection Act, 2008 (CPA).

Certain products may have specific return requirements due to hygiene and safety considerations, as explained in our Returns & Refund Policy.

6. Your Privacy

Your trust matters to us.

We collect, store, and use your personal information responsibly and in accordance with the Protection of Personal Information Act, 2013 (POPIA).

For more information about how we collect, use, and protect your information, please see our Privacy Policy, which forms part of these Terms.

7. Intellectual Property

All content on this website, including our brand name, logos, product descriptions, photographs, designs, and written content, belongs to or is licensed by Neli & Co.

You may not copy, reproduce, modify, distribute, or use any part of our website content without our prior written permission.

8. Our Responsibility

We take care to provide quality products and a reliable customer experience.

To the maximum extent permitted by South African law, Neli & Co will not be responsible for indirect losses or damages arising from use of our website or products.

Nothing in these Terms limits or excludes any rights you have as a consumer under the Consumer Protection Act or any other applicable South African legislation.

9. Website Use & Availability

We work hard to keep our website accurate, secure, and available. However, we cannot guarantee that access will always be uninterrupted or free from technical issues.

We may occasionally need to update, maintain, or temporarily restrict access to parts of our website.

10. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, or legal requirements.

The Terms that apply to your order will be the version available on our website at the time your order is placed.

11. Governing Law & Resolving Concerns

These Terms are governed by the laws of South Africa.

If you have a concern, we encourage you to contact us first so we can try to resolve it fairly and directly.

Where appropriate, disputes may be referred to relevant South African consumer protection bodies, including the Consumer Goods and Services Ombud (CGSO) or the National Consumer Commission, or dealt with through the appropriate legal channels.

Nothing in these Terms affects your rights as a consumer under South African law.

12. Contact Us

If you have any questions about these Terms, your order, or our products, please contact our team:

Email: customercare@neliandco.com

Thank you for choosing Neli & Co. We are committed to making everyday essentials kinder -  for families, communities, and the planet.