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Frequently Asked Questions

What is a Neli & Co nappy actually made of?

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We publish our full construction, layer by layer, because we think you should be able to see exactly what sits against your baby's skin. Ask any nappy brand for this list.

  • Topsheet (the layer touching your baby's skin): bamboo viscose nonwoven
  • Absorbent core: Totally Chlorine Free (TCF) fluff pulp with super absorbent polymer (SAP) to lock moisture away
  • Backsheet: bamboo viscose nonwoven over a breathable waterproof film
  • Fit: stretchy side panels, elastic waistband and leg cuffs, with secure refastenable tapes

Free from chlorine bleaching, fragrance, latex, phthalates, parabens, lotions and dyes on the skin-contact layer.

Many bamboo nappies put plastic against your baby's skin. Ours don't.

Here's something worth knowing about "bamboo" nappies: in many of them, the bamboo is only in the absorbent core, hidden in the middle. The topsheet - the layer that actually touches your baby's skin all day and all night - is often a synthetic spunbond material. Check the ingredient list, if the brand publishes one.

Our topsheet is bamboo viscose. It's a naturally smooth fibre that's soft, breathable and temperature-regulating, and it wicks moisture away from the skin into the core rather than letting it sit on the surface.

Are your nappies chlorine-free?

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Yes, and more so than most. There are two kinds of "chlorine-free" in this industry. Most nappies use ECF (Elemental Chlorine Free) pulp, which avoids chlorine gas but still uses chlorine dioxide in bleaching. Our core is TCF - Totally Chlorine Free - which means no chlorine compounds at any stage. Only oxygen-based processes are used.

When a nappy says "0% chlorine", it's worth asking which kind they mean.

Will Neli & Co nappies help with my baby's nappy rash?

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Nappy rash can spring up from nowhere - particularly during teething and weaning - so no honest brand can promise you'll never see it. What we can tell you is how our nappies are designed to reduce the risk.

There are no fragrances, lotions or harsh chemicals against the skin. The bamboo viscose topsheet is naturally breathable and temperature-regulating, keeping little ones comfortable. And because bamboo wicks moisture efficiently into the super absorbent core, wetness doesn't rest against your baby's skin - and trapped moisture is the main driver of irritation.

Are they absorbent enough for overnight use?

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Yes - they're designed for full-time use, day and night. The bamboo viscose topsheet draws moisture quickly into the TCF pulp and SAP core, which locks it away from the skin so wetness doesn't sit on the surface while your baby sleeps.

From the start we set out to balance an environmentally gentler nappy with real performance. There's little point bringing a nappy to market that leaks through the night - a "green" nappy that fails just means more nappies used.

What shape are your nappies, and why does it matter?

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Our nappies are a T-shape design: the stretchy side panels are separate pieces attached to the nappy body, rather than cut from it in one piece.

That sounds like a small detail, but it matters. Separate elastic panels give a wider, more adjustable fit around the waist, hold their stretch better as your baby grows and moves, and provide better coverage across the back - the blowout zone. In practice it means a better fit for longer, so your baby stays in each size longer too.

How many nappies will I need each day?

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Every child is unique in this department, but as a rule of thumb per 24 hours:

  • 0-3 months: 10-12
  • 3-12 months: 8
  • 12-18 months: 7
  • 18 months+: 5-7
  • Once potty trained: 1
  • Once night trained: none!

Are your nappies biodegradable?

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Here's the honest answer: no disposable nappy in the world is 100% biodegradable, whatever the marketing says. Be careful of any brand claiming otherwise.

What we can tell you is what independent testing showed. Our nappies underwent official biodegradation testing by SGS, one of the world's largest testing and certification organisations, and two thirds of the nappy biodegrades within 75 days. For comparison, a conventional nappy is estimated to take up to 500 years to decompose.

How do I dispose of used nappies?

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In your general rubbish bin - please don't flush any part of a nappy. If you'd like to go a step further, wrap them in a biodegradable bag first.

We'll be straight with you: South Africa doesn't yet have composting facilities that accept nappies, so landfill is where every disposable nappy ends up, whatever the brand. The difference is what happens next - and that's where the SGS testing above comes in.

What makes your wipes different?

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Two things: what's in them, and what happens to them afterwards.

Every ingredient in our plant-based wipes scores a 1 or 2 - the lowest hazard ratings - on the EWG Skin Deep database, which rates personal care ingredients from 1 (lowest concern) to 10 (highest). Many mainstream wipes contain ingredients scoring far higher. You can look our ingredients up yourself at ewg.org/skindeep.

And the wipes themselves are 100% biodegradable plant fibre - no plastic, so no microplastics shed into waterways.

Can I flush your wipes?

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No - please bin them. Although the fibres are biodegradable, no wipe breaks down fast enough for plumbing, whatever it's made of, and "flushable" claims are one of the industry's worst habits.

What does Neli & Co give back?

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Giving back is built into how we run the company, not an afterthought. We have committed 10% of our profits to social ventures.

In Kenya, we currently partner with Child.org, supporting their work with adolescent mothers through pregnancy and early motherhood. Their programmes provide young mothers with access to care, education and support during this important stage, helping create healthier futures for both mothers and babies.

We also support the Kujuwa Initiative, which works to address period poverty through menstrual health education for schoolgirls in Kenya. Through our own initiatives, we also provide discounted access to our bamboo sanitary pads for community drives and organisations working to improve menstrual health. We believe every woman and girl deserves access to safe, comfortable and high-quality period care- products that support health, dignity and confidence, regardless of their circumstances.

In addition, we donate our products to children’s homes, including organisations supporting vulnerable children and those without parental care.

We’ll continue to update this page as our partnerships grow. The more you choose Neli & Co, the more we can give back. Every purchase helps us extend our impact and support more communities.

How do I buy your products?

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The easiest option is right here on our website.

For nappies you have two options - a single pack, or a value bundle of four packs. Buying the bundle means no post-bathtime panic when the nappy drawer runs empty, and fewer deliveries means a smaller carbon footprint per nappy too.

How long does delivery take?

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For Cape Town orders placed before 10am we aim for same day delivery; after 10am, next day. Elsewhere in South Africa it's the standard 2 to 5 working days.

Do you only sell toilet rolls in 24s and 48s?

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Yes. The big boxes are about taking the hassle out of ordering toilet paper. You save on delivery, avoid the panicked supermarket dash, and your bathroom looks beautiful for longer.

What is your returns policy?

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We want you to be completely happy with your purchase. If you're not, we'll gladly accept returns or exchanges within 30 days of purchase.

To be eligible, products must be unused and in their original packaging. Opened packs of nappies or wipes can't be returned unless there's a defect or quality issue - in which case contact us and we'll put it right.

Shipping fees are non-refundable and return shipping is at the customer's cost. Any questions, just get in touch.

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